The Soft Call Customer Service is an after sales outsourcing collection function. The words "Soft Call" are used because this type of collection service is performed under your company's name as an important part of your company's customer service function. Soft Calls not only provide an extremely timely collection outsourcing function, but also act to strengthen your company's internal control system.
Benefits of the Soft Call Service:
- Detailed monitoring is performed before causes for customer non-payments become unclear
- Sales terms are clarified while maintaining good customer relations
- Cash flow is protected and uncollectible accounts are greatly reduced
- Customer problems with the product can be uncovered and resolved timely
- Internal employment needs are not affected by the increase or decrease in the number of accounts
Stellar Risk Management Services, Inc. is an independent agent for several companies that provide Soft Call outsourcing services. Please contact Stellar Risk Management through our inquiry form or by phone. We will be very pleased to discuss this very useful credit risk management tool with you.