This one day working seminar is composed of six units for developing communication skills necessary to adequately perform accounts receivable collection functions.

Using the communicative approach, the objective of this seminar is to identify, comprehend, and apply the skills of probing, detailing, explaining and negotiating in order to effectively perform fundamental accounts receivable collection activities.

This training seminar is composed of several role play situations in which the participants are requested to practice with each other. By practicing together, you will become active, the lessons from the role plays will be remembered and the training will be interesting and enjoyable.

What you will gain in this one day Credit Collection Seminar is the ability to:

• Acquire use in credit and collection related terms and vocabulary
• Grasp the fundamentals of the collection process
• Understand and analyze the psychology towards the payment of money
• Respond to reasons for non-payment
• Resolve problems preventing payment
• Handle difficult conversations
• Reach an equitable conclusion
• Encourage a positive dialogue

Please contact Stellar Risk Management through our inquiry form or by phone. We will be very pleased to discuss this very useful credit risk management tool with you.